Internet consultancy, website design and web based business application development.

What is e-business?

What is e-business? processes and tools that allows you to use Internet-based technologies and infrastructure, both internally and externally, to conduct day to day business process operations. The right e-business strategy will improve performance, create value and strengthen relationships with customers, suppliers, business partners, shareholders and employees.

Everyone's talking about e-business but only a few companies are reaping the benefits of a truly integrated e-business strategy.

Whether you have clear e-business objectives or simply want 'to use the web more', Creotec Limited will help you use technology strategically, to support business growth.

We start by getting to know your organisation - what you do, how you work, what you want to achieve. Together we'll help you define (or refine) your e-business strategy. You'll be surprised at what is possible - one of our strengths is to see beyond the brief and suggest solutions you may not have anticipated but which can improve business processes, customer relations, reduce business operating costs and increase profits.

With the right e-business strategy you can:

Expand your market reach.
Reduce your business costs and overheads.
Improve customer service, loyalty and spend.
Capture and share information more easily.
Streamline your business processes.
Work smarter.
Stay ahead.

Give us a call today to take advantage of our FREE 30mins consultation,
you will be surprised with what we can achieve in 30mins.

free website and internal technology consultation

e-business case study #1

Client

A to Z Executive, Chauffeur Services (http://www.atozexec.com)

Challenge

A to Z Executive is a top-end chauffeur service for corporate and private clients based in Maidenhead, Berkshire. The company has ambitious plans for growth but its ability to expand was being limited by an ineffective IT system that had been put in place a year previously. In particular, its existing on-line booking system was inflexible and inadequate for the tasks required by the business. Clients were not using it, and those that tried, complained. As a consequence too much time was being spent on the phones managing the bookings, both with clients and with drivers, and the company was concerned about losing clients. As A to Z Executive had built its reputation on being both discreet and reliable, the company needed a fast remedy, but could not afford to make another mistake with its IT system.

Solution

Creotec has built its reputation on delivering fast, robust and effective IT solutions. We were brought in by the management of A to Z Executive to deliver an integrated system that 'works for the business as a whole' - for clients, drivers and management alike. Our rigorous consultative approach identified how each user group could best utilise the system to improve its effectiveness and user experience.

We created and delivered a bespoke web-based business management application which included the following; a client facing website with on-line booking/payment management features, a trip planner for drivers, and a booking administration back-office (with management reports, invoicing, driver management, driver alerts via SMS, off-line booking, etc.) for the office.

The 'look and feel' of the public website was overhauled to reflect a fresher, more professional and high-end personality. The system we delivered made it easier and more secure for clients (often secretaries) to book on-line and inform their clients of bookings; we made it easier for A to Z Executive to schedule drivers and inform them of bookings made; and we provided management with easy access to all the necessary reports required to manage the business more effectively.

Positive Change

The system was designed, built and delivered within 4 weeks. Whereas previously only 20% of new clients came from the web, that figure has now risen to 60% with the advent of the new system. 80% of bookings are now taken on-line and efficiency of the operation has risen dramatically. Plans are already in place to develop the system further to deliver additional efficiencies for the business.

e-business case study #2

Client

FJF Financial Solutions (http://www.fjffinancialsolutions.com/)

Challenge

FJF Financial Solutions is a highly successful UK-wide organisation that offers financial solutions to individuals and companies who are experiencing financial difficulties or cash flow problems. It is a company in a hurry with ambitious plans to expand overseas into markets as diverse as Holland and Pakistan. The company recognised that the ability to do this was dependent on putting in place a more effective way of managing their clients and prospective clients; they needed a CRM system. Time was tight, so an off-the-shelf package seemed to be the simplest solution. It quickly proved to be inflexible, unsuitable for their fast-growing business and not sufficiently robust - they realised that they required a system designed for their specific business needs and they needed it quickly.

Solution

Creotec has built its reputation on delivering fast, robust and business-enhancing IT solutions. We quickly and rigorously defined FJF Project's requirements. We recognised that security was paramount, that the system needed to support multiple users, each group with their own specific requirements; it needed to have a multi-currency capability and the flexibility to be re-branded under different trading names for the different geographic markets.

We designed the system as a web application using Web2.0 technology to make life as easy as possible for the users. Each account manager has their own bespoke home page ensuring the new system becomes an integral part of their way of working. The system was successfully launched in January 2008, with trainers trained to ensure fast adoption of the new system, only 2.5 months after Creotec had been called in.

Positive Change

Feedback from users has been overwhelmingly positive and the management of clients and prospective clients has improved dramatically. The system allows account managers to manage multiple cases under one name, calculate expenditure for each case and flags outstanding payments. It has a query-builder that enables different prospect groups to be targeted, for example prospects in specific geographic areas. In addition, the system is proving to be a vital tool for senior managers running the company as it allows the monitoring of account manager and consultant performance against target. Adoption has been universal.

We built the system to accommodate future plans, and phase 2 is already underway.

Top 10 e-business strategy tips

Here are our top 10 tips to implementing a successful e-business strategy:

Have measurable short and long term objectives - make sure everyone that will be affected understands these objectives.
Get your staff, clients, customers, suppliers and partners involved - ask them what they need and most importantly how they wish to work or do business with you and if they could let you see their own e-business plans.
The people within your company are important so make sure they all buy into the strategy - don't force your strategy on them or your strategy will fail.
e-business means change and for your e-business strategy to work, your company must be ready for the changes to come - so make sure you have the right processes in place to address these changes.
Don't base your strategy on a software application - focus on your business needs and objectives (short and long term) and don't worry about technology - that is the job of the technology department.
Implement your strategy incrementally according to the needs of the business - Big (deliver everything at once) implementations do not work - so start small and implement in measurable and manageable phases. With each phase you should be able to demonstrate return on investment quickly.
Do your homework to find out what others in your industry are doing and learn from their mistakes and gains - but always remember that what worked for them might not necessarily work for you.
Get a second opinion from independent e-business consultants - get them to review your business and provide you with a strategy document - then compare their outcome with yours.
Make sure whatever technology solution is selected to deliver your strategy is flexible, mainstream, robust and has all the necessary integration capabilities required by other key systems in your company.
Finally remember that technology is there to support business not to control it.

We have a wealth of experience and knowledge in delivering flexible yet robust web applications on time and within budget. Call us today on 0845 838 1344.

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What is e-business?

e-business case study #1

e-business case study #2

Top 10 e-business strategy tips